Replica Dental Lab (“we,” “us,” “our,” or “Company”) is committed to protecting the privacy of our clients, partners, and website visitors. This Privacy Policy explains how we collect, use, disclose, and otherwise handle your personal and clinical information in compliance with the Digital Personal Data Protection Act, 2023 (DPDP Act), and applicable Indian data protection laws.
1. Information We Collect
1 Information You Provide Directly
- Contact Information: Name, clinic name, email address, phone number, and physical address
- Clinical Information: Patient impressions, digital STL files, intraoral scans, shade maps, and prescription details
- Payment Information: Billing address, payment method details (processed securely through third-party payment gateways)
- Case Details: Tooth position, material specifications, bite records, and clinical notes
- Communication: Correspondence via email, phone, or chat regarding case status and inquiries
2 Information We Collect Automatically
- Website Data: IP address, browser type, device type, pages visited, time spent on pages
- Cookies and Tracking Technologies: Session cookies, persistent cookies, and analytics data
- Device Information: Device identifier, operating system, and mobile network information
- Server Logs: Date, time, URL accessed, and referral source
2. How We Use Your Information
- Service Delivery: To fabricate dental prosthetics, design restorations, and deliver services
- Communication: To respond to inquiries, provide case updates, and send service-related notifications
- Quality Assurance: To maintain records for quality control, compliance audits, and customer support
- Billing and Payment: To process payments, send invoices, and manage accounts
- Improvement: To analyze usage patterns, improve website functionality, and enhance services
- Compliance: To meet legal, regulatory, and contractual obligations
- Marketing (with consent): To send newsletters, product updates, and promotional offers only if you have opted in
3. Legal Basis for Processing
We process your information under the following legal bases:
- Contractual Necessity: To fulfill our obligations under the service agreement
- Consent: For non-essential communications and marketing (with explicit opt-in)
- Legal Compliance: To comply with Indian dental regulations and data protection laws
- Legitimate Interests: To maintain laboratory safety, prevent fraud, and improve services
4. Data Sharing and Disclosure
1 We Do NOT Share Patient Data
We maintain strict confidentiality of patient clinical information and digital scans. Patient data is NEVER shared with third parties without explicit consent.
2 Limited Disclosures
We may share information with:
- Service Providers: Logistics partners (for delivery), payment processors (for secure transactions), and IT vendors (for website hosting)
- Legal Authorities: When required by law, court order, or regulatory authority
- Business Transfer: In case of merger, acquisition, or sale of assets (you will be notified)
5. Data Security
We implement industry-standard security measures to protect your information:
- Encryption: SSL/TLS encryption for all data in transit
- Access Controls: Restricted access to personal data with role-based permissions
- Secure Storage: Encrypted databases and secure file storage systems
- Regular Audits: Security assessments and vulnerability testing
- Employee Training: Staff training on data protection and confidentiality
6. Retention of Data
We retain your information for as long as necessary to:
- Provide services and fulfill contractual obligations
- Maintain quality and audit records (as per dental lab standards)
- Comply with legal and regulatory requirements (minimum 2 years post-completion)
- Resolve disputes and enforce agreements
After the retention period, personal data will be securely deleted or anonymized unless legally required to retain.
7. Your Rights
Under the DPDP Act and applicable laws, you have the right to:
- Access: Request access to your personal data held by us
- Correction: Correct inaccurate or incomplete information
- Deletion: Request deletion of your data (subject to legal requirements)
- Portability: Request your data in a portable format
- Withdraw Consent: Opt-out of non-essential communications
To exercise these rights, contact us at: replicadentallab@gmail.com or +91 9979877224
8. Cookies and Tracking
Our website uses cookies to enhance user experience, remember preferences, and analyze usage patterns. You can control cookie settings through your browser. Disabling cookies may affect website functionality.
9. Third-Party Links
Our website ( https://replicadental.com/ ) may contain links to third-party websites. We are not responsible for the privacy practices of external websites. Please review their privacy policies before sharing information.
10. Policy Updates
We may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. Continued use of our services constitutes acceptance of updates.
11. Contact Us
For privacy-related inquiries, complaints, or data requests:
- Email: replicadentallab@gmail.com
- Phone: +91 9408844000
- Address: 108 Sankalp Avenue, above Bank of Baroda, Station Road, Sayan, Surat, Gujarat 395001
Website: https://replicadental.com/
